Return & Refund

Return & Refund Policy

1. Return Eligibility Window

We accept returns and exchanges within 30 calendar days from the date customers receive the package. Any return requests submitted after 30 days will not be approved.

2. Return Item Requirements

Returned goods must be unused, unwashed, with original packaging, tags and accessories intact, without stains, damage or man-made wear. Clearance sale, personalized customized goods are non-refundable and non-exchangeable.

3. Return Shipping Cost

  • If goods arrive damaged, defective, wrong size/wrong item sent by our warehouse: We cover all return shipping fees, we will send a pre-paid return label to your email after you submit the return application.
  • If customers return goods due to personal dislike, inappropriate size, or changed mind: Return shipping cost shall be borne by customers, a fixed return processing fee of $3.99 will be deducted from your refund.

4. Refund Processing Time

After we receive and inspect returned items, full refunds will be issued to your original payment method within 3–7 business days. The arrival time of funds depends on your bank card payment channel.

5. Damaged & Lost Package Compensation

If the package is lost or severely damaged during transit, please provide photos of damaged outer box and goods within 7 days after receiving the parcel. We support free reshipment or full refund without return of damaged goods.

6. Return Operation Steps

  1. Submit return request via our support email;
  2. Wait for official approval and receive return address label;
  3. Send back the package and fill in tracking number on our website;
  4. Wait for warehouse inspection and refund arrangement.